Senior Customer Success Manager (Spanish)

Location: New York City (Hybrid)

Curacity is a hospitality technology company that develops distribution infrastructure for travel brands. Its proprietary system of data connections and integrations powers Curacity VISTA, a distribution platform that enables hotels, cruise lines, and destinations to turn visibility across the company's network of leading media outlets into a measurable source of new demand. 5000 top company in the hospitality and travel sector. Headquartered in New York, the company has offices in Stamford, Conn., We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like Travel + Leisure, Food & Wine, and AFAR to drive measurable demand, bookings, and revenue. This role requires someone who understands B2B customer success at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords—and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers. Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges 5+ years in Customer Success, Account Management, or a similar external-facing role, owning relationships with enterprise or mid-market accounts~ You've managed a book of 50+ customers at once and know how to prioritize, segment, and stay proactive across all of them~ HubSpot proficient : You run your day out of a CRM and have used HubSpot to track accounts, pipeline, and customer health~ You've built workflows, sequences, or integrations that remove manual work from the customer lifecycle~ You use AI tools in your daily work and can speak credibly with customers about AI-driven products and insights~ You understand your customers' business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently~ Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets~ Experienced presenting to internal leadership as well as customer executives; Customer-centric operator : build trust through reliability and actually knowing customers' business; view criticism as valuable data~ Hospitality, marketing technology, or media experience preferred Curacity offers a competitive package which includes base salary, equity, and a comprehensive benefits package. Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution