Business Manager, Bloomingdale's 59TH Street

Business Development & Commercial Performance: Take full ownership of the store's overall business performance, driving sales, profitability, and achievement of established financial targets across all brands. Develop and execute business strategies aligned with the commercial objectives of Max Mara, Max Mara Studio, Marella, and other represented brands. Analyze sales performance, business trends, KPIs, client data, and product performance to identify opportunities and implement action plans. Monitor sales productivity, conversion, average transaction value, units per transaction, and sell-through to maximize business opportunities. Partner with Regional and Corporate leadership to identify opportunities for growth, address business challenges, and support the long-term success of the location.

Client Experience & Brand Development: Ensure an elevated and consistent luxury client experience across all brands, recognizing the unique positioning and clientele of each. Drive client development and retention initiatives, building strong relationships with existing clients while actively attracting new clientele. Establish a strong culture of clienteling, ensuring the team proactively develops and maintains meaningful client relationships. Ensure associates demonstrate strong product knowledge and effectively communicate the identity, quality, and positioning of each brand. Lead by example in delivering exceptional service and resolving escalated client concerns.

Leadership & Staff Development: Provide overall leadership, direction, and accountability for the store team, fostering a high-performance and collaborative environment. Recruit, develop, coach, and retain talent, ensuring appropriate staffing levels and succession planning. Establish clear individual and team expectations, managing performance against sales objectives and operational standards. Conduct regular coaching sessions and performance reviews, identifying development opportunities and strengthening the team's commercial capabilities. Ensure associates are knowledgeable and confident in selling across the brand portfolio, while maintaining the distinct identity of each brand. Promote accountability, engagement, teamwork, and a strong sense of ownership throughout the organization.

Store Operations & Financial Management: Oversee all aspects of daily store operations, ensuring compliance with company policies, procedures, and operational standards. Maintain strong inventory management practices, including stock control, replenishment, transfers, cycle counts, and shrink prevention. Manage store expenses and payroll in accordance with established budgets and financial objectives. Monitor inventory levels and product availability to support sales opportunities and optimize stock productivity. Ensure accurate execution of operational processes, reporting, and administrative responsibilities. Identify operational efficiencies and implement solutions that support business performance.

Visual Merchandising & Brand Presentation: Ensure all brands are presented in accordance with their respective visual merchandising guidelines and brand standards. Partner with Visual Merchandising and Corporate teams to maintain a cohesive, elevated, and commercially effective store environment. Ensure merchandise is properly maintained, displayed, and replenished to maximize sales opportunities. Maintain a strong understanding of seasonal collections, product launches, and brand-specific merchandising priorities. Protect the integrity and positioning of each brand within the overall store environment.

Human Resources & Administrative Responsibilities: Partner with Human Resources on recruitment, onboarding, employee relations, performance management, and talent development. Ensure consistent application of company policies, procedures, and employment practices. Maintain accurate employee records, scheduling, attendance, and other required store documentation. Communicate effectively with the Regional team, Corporate Office, and relevant brand stakeholders. Proactively escalate employee relations, staffing, and operational matters requiring additional support or guidance.

Additional Responsibilities: Represent the company and its portfolio of brands with professionalism and integrity. Participate in business meetings, brand initiatives, training sessions, and company events as required. Perform additional responsibilities as assigned in support of the overall business.

Required Skills & Qualifications: Bachelor's degree preferred but not required. Minimum 5 years of retail management experience, preferably within luxury fashion or a multi-brand retail environment. Demonstrated experience managing overall store performance, financial objectives, and multiple product categories or brands. Strong commercial acumen with the ability to analyze business results and translate insights into actionable strategies. Proven ability to recruit, develop, motivate, and lead high-performing teams. Strong understanding of luxury customer service, clienteling, and relationship development. Excellent organizational, interpersonal, communication, and problem-solving skills. Ability to manage competing priorities, make sound business decisions, and operate independently. Proficiency in retail management systems, reporting tools, and Microsoft Office. Strong leadership presence, accountability, and commitment to delivering results. Max Mara is an Equal Opportunity Employer. M/F/D/V.