Remote Workforce Optimization Specialist
navitusSpringfield, IL
Remote Workforce Optimization Specialist
navitusSpringfield, ILMid L4
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting Services
APPLY NOW (opens in a new tab)Navitus Health Solutions is seeking a Specialist, Workforce Management to support forecasting, scheduling, data analysis, and reporting to meet service levels. The role includes validating WFM data, generating dashboards, and developing training materials and procedures.
The ideal candidate has 4+ years in a contact center and at least 1 year in workforce management, with experience using WFM tools. Navitus offers robust benefits and a supportive remote-friendly environment.
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Level
Mid L4
Location
Springfield, IL
Occupation
Business Operations Specialists, All Other
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
16 days ago