VIP Relations Concierge

Key responsibilities: Serve as the primary contact for an assigned portfolio of VIP members, building strong relationships and maintaining accurate guest profiles Own guests' journeys by anticipating needs, coordinating logistics, and ensuring seamless travel experiences Act as the first point of escalation for complex itineraries and high-value guest communications during irregular operationsRequired qualifications 6 years of experience in a guest- or client-facing role within luxury hospitality, private or commercial aviation, or premium travel Hands-on experience with Darwin or an equivalent airline reservations system 1 year of experience with GDS work, including amending PNRs and processing exchanges Experience managing named client relationships Proficiency with Zendesk, Salesforce, or similar ticketing tools