On-Site & Remote Desktop Support Engineer (Part-Time/Contract)
axiom technologies ptyDenver, CO
On-Site & Remote Desktop Support Engineer (Part-Time/Contract)
axiom technologies ptyDenver, COSenior L5
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
APPLY NOW (opens in a new tab)Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.comWe are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: – Austin – Texas, USA(On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
About the Role:
Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based in the Austin area – Texas, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You'll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.
Key Responsibilities:
- Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
- Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
- Support and maintain in-house and third-party software, including market data applications
- Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
- Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
- Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
- Participate in after-hours and weekend on-call rotation
- Stay updated on new technologies and internal tools
Required Qualifications:
- Minimum of 3 years of field support experience, preferably in a branch environment
- Experience supporting financial services clients is highly desirable
- Bachelor's degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education)
- Strong troubleshooting skills with the ability to manage multiple tasks under pressure
- Familiarity with Microsoft Office Suite and general enterprise IT tools
- Excellent communication and interpersonal skills
- Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
- Candidates must be local or willing to work on-site; travel to nearby branch offices may be required
How to Apply:
- Interested candidates are invited to send their resumes to:careers.us@axiomtechnologies.comJob Features
- Job Category
- TechnicalApply For This JobName *Email *Phone *Years of Experience *Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *
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Level
Senior L5
Location
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Occupation
Computer User Support Specialists
Industry
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