Remote Manager, Workforce Planning & Analytics

Independence Pet Holdings is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time adherence, and capacity planning for a high-volume pet insurance contact center. You will coach a team and partner with operations, analytics, technology, and vendor groups to optimize staffing and service levels across channels. The ideal candidate has 7+ years in workforce management, 3+ years of people leadership, and strong Excel/BI skills.