Contact Center Manager: People, Process & Performance

Bank of America is seeking a Contact Center Manager within the Estate Servicing Operations to lead a segment/unit, analyze complex issues, ensure policy compliance, and implement new processes to improve efficiency and workflow accuracy. You will oversee day-to-day activities, transactions and reporting. You will coach and develop 11+ employees, focus on client care, employee engagement, and continuous process improvements through data-driven decisions, collaboration, and leadership.