Contact Center Manager
ncsl internationalFort Worth, TX
Contact Center Manager
ncsl internationalFort Worth, TXMid L4
General and Operations ManagersCommand and Control Center SpecialistsAdministrative Services Managers
Telemarketing Bureaus and Other Contact CentersCommercial BankingSavings Institutions and Other Depository Credit Intermediation
APPLY NOW (opens in a new tab)Bank of America is seeking a Contact Center Manager within the Estate Servicing Operations to lead a segment/unit, analyze complex issues, ensure policy compliance, and implement new processes to improve efficiency and workflow accuracy. You will oversee day-to-day activities, transactions and reporting.
You will coach and develop 11+ employees, focus on client care, employee engagement, and continuous process improvements through data-driven decisions, collaboration, and leadership.
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Level
Mid L4
Location
Fort Worth, TX
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
6 days ago