Collections Specialist
evergreen bank group member fdicHinsdale, IL
Collections Specialist
evergreen bank group member fdicHinsdale, ILSenior L5
Bill and Account CollectorsCredit Authorizers, Checkers, and ClerksTax Examiners and Collectors, and Revenue Agents
APPLY NOW (opens in a new tab)Collections Specialist Essential Duties and Responsibilities include the following. Other duties may be assigned. Locate and notify customers of delinquent accounts (early stage, 11-34 days) by telephone or email to solicit payment on motorsport loans. Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies).Answer incoming calls. Answer customer questions, take payments and service current accounts. Perform office duties such as coordinating correspondence, answering emails and creating internal reports. Ensure operational integrity through compliance with all policies, procedures and regulations.
Qualifications:
- One to three years of collections experience, auto or motorsports collections preferred, with demonstrated oral/written communication, negotiation and active listening skills.
- Strong attention to detail while also maintaining accuracy and speed in fast paced office environment.
- Basic knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
- Ability to maintain strict confidentiality.
- Ability to remain calm and professional in stressful situations.
- Willing to work flexible schedule, weekends and overtime as necessary to meet business needs.
- Bilingual (English & Spanish) preferred
- Computer Skills
- Proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake desired.
Supervisory Responsibilities: This position has no supervisory duties.
Equal Opportunity Employer:
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability. Federal Deposit Insurance Corporation Evergreen Bank Group is Member FDIC
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Level
Senior L5
Location
Hinsdale, IL
Occupation
Bill and Account Collectors
Industry
Collection Agencies
Posted
yesterday