Customer Success Specialist (Fully Remote)

Be the face of Ambrook for customers, building trust and delivering real value to family-run businesses. Use genuine warmth, financial fluency, and a knack for making complex things feel simple. Play a direct role in helping operators get financial clarity through modern tools. Within 1 month you'll: Familiarize yourself deeply with Ambrook's product, features, and customer segments. Handle support chat independently with prompt, accurate, and friendly responses. Lead live onboarding calls and build relationships across teams. Within 3 months you'll: Own a high volume of customer interactions across chat and onboarding calls. Serve as a trusted resource for accounting concepts like reconciling transactions and balance sheets. Provide structured feedback to product and engineering teams to improve the experience. Ambrook Ambrook helps American family-run businesses become more profitable by rebuilding financial infrastructure with modern tools for accounting, banking, and spending. It is a Series B startup backed by top investors, seeking team members to untangle industry, climate, and economy.