Roadside Assistance Dispatcher – Insurance

As a Roadside Service Dispatcher at GEICO, you will be the first point of contact for policyholders needing urgent roadside help. You’ll handle high-volume inbound calls, quickly assess situations, and dispatch towing and roadside providers using mapping and dispatch software. You will verify coverage, document each interaction, and keep customers informed until service is complete. At GEICO, you’ll join a performance-driven, inclusive team with strong training, clear metrics, and growth opportunities in insurance and customer operations. Answer high-volume inbound calls from policyholders needing roadside assistance Gather and verify customer, vehicle, and location details accurately Prioritize and dispatch towing and roadside service providers Monitor active cases and provide status updates to customers Use mapping and dispatch software to optimize response times Document each interaction and service outcome in GEICO systems Collaborate with teammates and supervisors to resolve escalated issues Follow GEICO policies, performance metrics, and quality standards Call dispatching Customer service Incident triage GPS and mapping tools Insurance policy lookup Data entry Multitasking under pressure Phone etiquette Basic auto terminology CRM or dispatch software Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Prior roadside assistance or dispatch experience preferred Call center or customer service training Bilingual skills a plus