Deloitte is hiring: Manager, Learning Operations Managed Services in columbus

Responsibilities: Lead managed learning operations engagements from transition through steady-state delivery across learning administration, content development, reporting, vendor management, and service performance management Manage delivery plans, SLAs, metrics, risks, issues, and corrective actions across client workstreams Direct global delivery teams and coordinate work across Deloitte, client stakeholders, and technology and delivery partners Identify and implement process improvements using AI, automation, and learning technologies to improve efficiency, quality, and learner outcomes Lead client governance activities, including status reporting, performance reviews, decision tracking, and delivery communications

Key requirements: 6+ years delivering learning operations, managed services, or BPO for external clients 3+ years in a consulting or client-service environment 3+ years leading enterprise learning operations including at least two: learning administration, content development, helpdesk, vendor management, or service-performance reporting 1+ years leading a managed-services delivery workstream with operational reporting or vendor management 1+ years applying AI or automation to learning operations (content authoring, workflow automation, analytics) Ability to travel 0-50% Limited immigration sponsorship may be available Independence and collaboration Strong written and verbal communication Meticulous attention to quality AI or automation in learning operations Automation and learning technologies Content authoring and analytics (implied)