Remote Customer Support Team Lead - Drive Excellence
routeoneDenver, CO
Remote Customer Support Team Lead - Drive Excellence
routeoneDenver, COMid L4
First-Line Supervisors of Office and Administrative Support WorkersCustomer Service RepresentativesFirst-Line Supervisors of Retail Sales Workers
Telemarketing Bureaus and Other Contact CentersTaxi and Ridesharing ServicesCustom Computer Programming Services
APPLY NOW (opens in a new tab)RouteOne is seeking a Team Lead, Customer Support to oversee the end-to-end customer issue resolution across the RouteOne ecosystem. The role involves daily oversight of the Customer Support call center, escalation management, and collaboration with partners to ensure timely problem solving. Strong communication, analytical, and organizational skills are essential to succeed. Responsibilities include mentoring staff, defining KPIs, developing training, and ensuring consistent service quality
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Level
Mid L4
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today