Remote Customer Support Team Lead - Frontline & Mentorship
platphormDenver, CO
Remote Customer Support Team Lead - Frontline & Mentorship
platphormDenver, COSenior L5
Customer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service Workers
Custom Computer Programming ServicesSoftware PublishersTelemarketing Bureaus and Other Contact Centers
APPLY NOW (opens in a new tab)Platphorm, LLC is seeking an experienced Customer Support Team Lead to mentor a frontline team and own daily operations for a fast-growing online marketplace. You will split time between hands-on support and leadership, handling complex tickets and guiding the group. You will escalate to Engineering, maintain the Help Center, and drive weekly/monthly metrics. This fully remote role offers two in-person meetings per year and requires travel twice yearly.
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Level
Senior L5
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
today