Strategic Enterprise CSM Remote (CST/EST)

Responsive, a market-leading SaaS company, is hiring a Customer Success Manager (CSM) to own strategic enterprise relationships, promote software adoption, address issues, and demonstrate ongoing value across the customer lifecycle. This remote role operates in CST/EST time zones, with Dallas, TX-based candidates given priority. You will manage renewals, monitor usage with Gainsight, collaborate with sales and services, and drive expansion opportunities while delivering training and guidance to