Strategic CSM for Tier-1 FinTech Accounts (Remote)

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of about 20 high-impact financial institution customers. You will partner with executives to deliver outcomes via our AI-powered communications platform, driving retention, growth, and overall satisfaction. Role emphasizes relationship management, onboarding, adoption, and advocacy across product, engineering, support, and marketing teams in a fast-paced startup environment.