Call center agents
apptadAugusta, GA
Call center agents
apptadAugusta, GAJunior L3
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All Other
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesEmployment Placement Agencies
APPLY NOW (opens in a new tab)Job Title:
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday. The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description:
- Promote and retain products and services.
- Experience in customer retention or sales and call center operations.
- Prior experience in a call center environment is required.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests from customers.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments to customers.
- Offer product and service options tailored to customer needs.
- Demonstrate active listening skills. Follow structured call flows to enhance the customer experience.
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Level
Junior L3
Location
Augusta, GA
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago