Patient Coordinator

Patient Experience & Front Desk Operations: Greet all patients warmly and ensure a professional, welcoming environment. Check patients in and out efficiently while maintaining confidentiality and accuracy. Collect payments, process transactions, and balance daily reconciliation. Confirm appointments, update patient information, and ensure all necessary forms are completed. Communicate with spa and clinical staff to ensure smooth patient flow and exceptional care. Provide education about available services, skincare lines, memberships, and promotions.

Administrative & Team Support: Answer phone calls and respond to patient inquiries professionally and promptly. Collaborate with the other front desk, spa, and clinical teams to ensure a seamless patient experience.

Qualifications: Minimum 34 years of experience in a medical office, medical spa, dermatology, or aesthetic office. Proven experience with retail or skincare product sales preferred. Strong communication and customer service skills. Organized, dependable, and comfortable in a fast-paced environment. Proficient in EMR/practice management software and Microsoft Office Suite. Professional appearance and demeanor consistent with a luxury med spa environment. Mays Plastic Surgery and Med Spa is Louisville's newest and premier Plastic Surgery and Med Spa clinic. Led by Dr. Chet Mays, board-certified plastic surgeon.