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We are seeking a customer-focused HelpDeskSupportSpecialist to provide Tier 1–3 technical support for end users in a Windows-based environment. This role requires strong troubleshooting skills, hands-on experience with Active Directory, and extensive experience resolving technical issues remotely through VPN connections. The ideal candidate can diagnose and resolve hardware, software, network, and access-related issues while providing excellent customer service and escalating complex problems when necessary.

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Level

Senior L5

Location

Chicago, IL

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

today

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