Skip to main content
Kimble Group
LOG INREGISTER

IT Help Desk Technician - Level 1 - Onsite

genesis10Chicago, ILMid L4

$27.00 to $30.00

Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
APPLY NOW (opens in a new tab)
IT Help Desk Technician - Level 1 - Onsite Genesis10 is currently seeking an IT Help Desk Technician - Level 1 - Onsite for a 3+ month contract to hire opportunity with a Major Insurance Company located in Chicago, IL.
Pay Rate: $27.00 to $30.00 depending on qualifications. This role is part of a growing End User Services team undergoing an IT service transformation focused on strengthening technical support and improving the end-user experience. This position provides hands-on technical support in a corporate environment, supporting employees, executives, and VIP users across a variety of technologies. The ideal candidate brings foundational IT support experience, excellent communication skills, professionalism, and a genuine desire to grow their career.
Responsibilities:
  • Provide Level 1 technical support to corporate employees, executives, and VIP users in a professional, service-oriented environment
  • Troubleshoot hardware, software, application, and end-user technology issues
  • Support Microsoft 365 applications, Active Directory, Adobe Acrobat/PDF, Citrix, and other enterprise applications
  • Create and manage user accounts, assist with access-related requests, and support new-hire onboarding
  • Configure, provision, deploy, and troubleshoot laptops, desktops, and other end-user equipment
  • Provide technical support for Apple and Android mobile devices
  • Diagnose and resolve Citrix-related issues and common desktop application problems
  • Support legacy and predominantly on-premises systems and applications
  • Investigate technical issues, identify root causes where possible, and escalate more complex problems to appropriate support teams
  • Communicate effectively with end users, providing timely updates and clear explanations appropriate to their technical knowledge and business needs
  • Deliver responsive, discreet, and efficient technical support to executives and other high-priority users
  • Collaborate with Level 2 and senior technicians to resolve issues and expand technical knowledge
  • Demonstrate ownership of assigned issues and follow through to resolution
  • Participate in ongoing training and professional development to build technical skills and prepare for future advancement
Requirements:
  • Approximately 1–3 years of hands-on IT Help Desk, Desktop Support, or technical support experience preferred
  • Working knowledge of Microsoft Active Directory, including user account administration and access management
  • Experience troubleshooting Microsoft 365 applications and common Windows desktop issues
  • Familiarity with computer setup, workstation configuration, and end-user device provisioning
  • Experience supporting standard business applications, including Adobe Acrobat/PDFBasic understanding of troubleshooting methodologies and escalation procedures
  • Strong written and verbal communication skills with the ability to support users at all organizational levels
  • Excellent customer service skills, patience, and the ability to remain professional in high-pressure situations
  • Strong problem-solving skills, initiative, and willingness to learn unfamiliar technologies
  • Dependable, punctual, and comfortable working in a professional corporate environment
  • Ability to work onsite five days per week in downtown Chicago during the contract period
Desired Skills:
  • Hands-on experience troubleshooting Citrix environments
  • Experience providing executive or VIP technical support
  • Experience with new-hire onboarding, user provisioning, and workstation deployment
  • Familiarity with supporting Apple and Android mobile devices
  • Experience supporting legacy or predominantly on-premises enterprise environments
  • Previous experience in a corporate IT support environment
  • Demonstrated interest in advancing into Level 2, Level 3, infrastructure, or other IT specialties
If you have the described qualifications and are interested in this exciting opportunity, please apply!

Matching similar jobs

Level

Mid L4

Salary

$27.00 to $30.00

Location

Chicago, IL

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

3 days ago

APPLY NOW (opens in a new tab)