Administrative Assistant

Responsibilities include: Greeting patients and managing patient check-in and check-out. Answering incoming phone calls, directing calls appropriately, and responding to patient inquiries. Scheduling appointments and assisting with appointment coordination. Processing and managing incoming and outgoing referrals. Assisting with insurance verification and prior authorizations. Following up on authorization requests and communicating with insurance companies. Collecting patient information, updating demographics, and verifying insurance details. Collecting copayments and assisting with patient checkout. Maintaining accurate patient records and documentation in the electronic medical record (EMR).Assisting with general administrative and front-office duties as needed. Providing professional and compassionate customer service to patients and staff.

Qualifications include: Previous experience in a medical office or healthcare setting preferred. Familiarity with medical scheduling, referrals, and insurance authorizations. Knowledge of medical terminology and insurance verification. Experience with electronic medical records (EMR) preferred. Strong communication, organization, and multitasking skills. Ability to work independently and as part of a team. Professional, dependable, and patient-centered.

Preferred experience includes: Medical office front desk experience. Insurance authorization and referral processing. Urology or specialty practice experience is a plus. Bilingual Preferred