Patient Services Specialist I - UHC 4th Floor Medicine Specialties (Galveston)
university of texas medical branchTexas City, TX
Patient Services Specialist I - UHC 4th Floor Medicine Specialties (Galveston)
university of texas medical branchTexas City, TXJunior L3
General Medical and Surgical HospitalsAll Other Miscellaneous Ambulatory Health Care ServicesOffices of Physicians
APPLY NOW (opens in a new tab)Overview:
In this role you will create a positive patient experience by delivering strong customer service while coordinating clerical and clinical activities for a healthcare team. You will handle patient registration and help patients access UTMB services, supporting both new and returning patients. You will work closely with multiple departments to resolve issues and ensure smooth scheduling and care access. This is an opportunity to impact patient flow and service quality in a hospital setting.
Responsibilities:
- Deliver high-quality customer service in interactions with patients and colleagues
- Schedule appointments per clinical policies and coordinate day surgery financial counseling
- Conduct reminder calls and educate patients on billing and financial responsibilities
- Register and pre-register patients, verify eligibility and third-party coverage
- Dispositio n of patients within defined timelines and adherence to internal controls
- Participate in team meetings and complete annual competency training
Key requirements:
Associate's degree and no experience or equivalent combination of education and experience
Preferred:
experience in patient scheduling and front desk in a clinic or medical officeBLS certification required within 90 days of hire and maintained during employment Excellent written and oral communication Strong Customer service orientation Problem-solving ability Team collaboration Proficiency in Excel and Word Database management experience
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Level
Junior L3
Location
Texas City, TX
Occupation
Medical Secretaries and Administrative Assistants
Industry
General Medical and Surgical Hospitals
Posted
yesterday