Patient Services Specialist I - Labor & Delivery (Galveston) (Casual)
university of texas medical branchTexas City, TX
Patient Services Specialist I - Labor & Delivery (Galveston) (Casual)
university of texas medical branchTexas City, TXJunior L3
General Medical and Surgical HospitalsAll Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care Centers
APPLY NOW (opens in a new tab)Overview:
In this role you will enhance the patient experience by coordinating clerical and clinical activities, handling patient registration, and guiding new and returning patients to UTMB services. You work with a care team to ensure accurate information, scheduling, and access while protecting confidentiality. You advocate for patients, resolve issues, and help patients understand billing and financial responsibilities. This position combines customer service with front-line hospital operations to support timely, quality care.
Responsibilities:
- Provide high-level customer service in interactions with patients, physicians, and staff
- Answer calls professionally and document/triage to ensure patient satisfaction and safety
- Advocate for patients and liaise with clinical departments to meet goals
- Maintain patient confidentiality across channels (email, fax, mail, systems)
- Schedule appointments per clinical policies and coordinate financial counseling for day surgery
- Provide reminders, cost estimates, and guidance on billing and third-party benefits
- Pre-register patients, verify eligibility, and document third-party coverage for reimbursement
- Ensure Medicare/third-party compliance and timely disposition of patient encounters
- Complete annual competency training and adhere to internal controls; secure money and confidential data
- Participate in team meetings and support department goals
Key requirements:
- Associate's degree or equivalent combination of education and experienceBLS certification within 90 days of hire (where applicable)
- Proficiency in PC applications (Excel, Word) and database management
- Excellent written and spoken communication and problem-solving abilities
- Knowledge of patient care and patient problems
- Ability to protect patient confidentiality and handle sensitive informationcustomer service orientationstrong communicationproblem-solving
- ExcelWorddatabase management packages
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Level
Junior L3
Location
Texas City, TX
Occupation
Medical Secretaries and Administrative Assistants
Industry
General Medical and Surgical Hospitals
Posted
4 days ago