Customer Success Executive (100% Remote in preferred locations)
conexess groupJacksonville, FL
Customer Success Executive (100% Remote in preferred locations)
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersSales and Related Workers, All Other
Computer Systems Design ServicesCustom Computer Programming ServicesAdministrative Management and General Management Consulting Services
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Travel: Up to 30%About the Opportunity
Our client is seeking a strategic and relationship-driven Customer Success Executive to manage a portfolio of complex, high-value accounts. This role is ideal for someone who excels at building trusted partnerships with executive stakeholders, driving customer retention and growth, and serving as a strategic advisor to clients. The successful candidate will own customer relationships from both a strategic and operational perspective, helping organizations maximize value, achieve business objectives, and realize measurable outcomes. This individual will regularly engage with senior leaders and executive decision-makers, making executive presence and stakeholder management critical to success. This position is particularly well-suited for candidates with experience supporting Healthcare SaaS, HealthTech, GovTech, or public sector customers, and those who understand how to navigate complex organizational structures, long-term partnerships, and outcome-driven customer success strategies.
Key Responsibilities
Strategic Account Management & Executive Relationship Building:
Own a portfolio of strategic, high-value customer accounts with a focus on retention, growth, and long-term partnership development.
Establish and maintain strong relationships with stakeholders across all levels of client organizations, including executive leadership.
Serve as a trusted advisor, aligning customer objectives with strategic success plans and business outcomes.
Lead executive business reviews, strategic planning discussions, and ongoing stakeholder engagement efforts.
Drive account retention and renewal strategies while identifying opportunities for expansion and increased customer value.
Customer Success & Value Realization:
Develop and execute success plans aligned to customer goals, operational priorities, and financial objectives.
Translate customer challenges and business needs into actionable recommendations and scalable solutions.
Analyze adoption, utilization, and outcome data to demonstrate ROI and inform strategic conversations.
Deliver compelling presentations and business reviews that connect platform value to measurable customer outcomes.
Identify risks early and proactively develop mitigation strategies to support customer health and retention.
Cross-Functional Leadership:
Partner closely with Product, Operations, Marketing, Support, and other internal teams to drive successful customer outcomes.
Advocate for customer needs and provide strategic feedback that influences product development and service improvements.
Navigate complex customer environments and solve cross-functional challenges with minimal oversight.
Align internal and external stakeholders around shared objectives and long-term success plans.
Team Contribution & Mentorship:
Contribute to customer success best practices, process improvements, and strategic initiatives.
Support onboarding and mentoring efforts for junior team members.
Share knowledge and insights that strengthen team performance and customer outcomes.
Qualifications
Required Experience:
5+ years of Customer Success, Account Management, Strategic Partnerships, Enterprise SaaS, or related client-facing experience.
Proven success managing complex customer relationships and high-value accounts.
Experience leading executive-level conversations and influencing senior stakeholders.
Demonstrated track record of driving customer retention, renewals, and account growth.
Strong business acumen, strategic thinking, and consultative problem-solving skills.
Preferred Experience:
Experience supporting Healthcare SaaS, Health Technology, Government, Public Sector, Human Services, or Community-Based Organization customers.
Experience working within highly regulated environments and managing complex stakeholder groups.
Background in strategic account planning, value realization, and executive relationship management.
Experience presenting to C-suite executives and leading executive business reviews.
Skills:
Exceptional relationship-building and communication skills.
Strong executive presence and ability to influence stakeholders at all levels.
Data-driven approach to customer success and value realization.
Ability to manage multiple priorities and navigate ambiguity in a fast-paced environment.
Strong cross-functional collaboration and problem-solving capabilities.
Work Environment:
Fully remote within the United States.
Strong preference for candidates located in Vermont, New Hampshire, Massachusetts, Upstate New York, or Southern Maine.
Up to 30% travel may be required.
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Level
Manager L7
Location
Jacksonville, FL
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Computer Systems Design Services
Posted
yesterday