Director of Customer Success Operations
virtual vocationsDenver, CO
Director of Customer Success Operations
virtual vocationsDenver, COManager L7
Custom Computer Programming ServicesComputer Systems Design ServicesAdministrative Management and General Management Consulting Services
APPLY NOW (opens in a new tab)To drive the efficient delivery of customer success initiatives, the remote Director of Customer Success Operations will manage processes, programs, and technologies to enhance customer adoption, retention, and satisfaction within the Software-as-a-Service industry.
Key responsibilities:
Develop and maintain situational awareness of the business to understand key drivers of customer health and satisfaction
Create and evolve process artifacts and playbooks that enhance the customer journey across onboarding, training, and support
Implement and manage customer success software to facilitate an integrated operational model throughout the customer lifecycle
Required qualifications:
7+ years of experience in customer success operations or equivalent roles in sales or business operations
Experience in SaaS, Social Media Management, and enterprise software
Strong analytical and problem-solving skills with the ability to develop situational awareness
BS or equivalent education; MA/MS/MBA preferred
Proficiency with Salesforce and CRM or SaaS support software
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Level
Manager L7
Location
Denver, CO
Occupation
General and Operations Managers
Industry
Custom Computer Programming Services
Posted
4 days ago