Customer Success Director

Key responsibilities: Manage strategic account leadership for high-value, multi-stakeholder clients, focusing on long-term relationships and account strategy Act as the point person for risk management and executive-level trust, navigating complex contractual and strategic challenges Mentor other Customer Success Managers and contribute to process improvements and AI integration within the team

Required qualifications: 10+ years of experience in customer success, account management, or a strategic client-facing role, preferably in market research or SaaS Proven track record of managing complex, high-revenue accounts, including renewals and expansions Experience working with VP/C-suite stakeholders and navigating organizational change Hands-on fluency with AI tools and a demonstrated ability to implement them in account management Strong commercial acumen with an understanding of how account health impacts revenue and growth