VP, Customer Success – Americas Growth & Retention

UpGuard is seeking a Vice President of Customer Success to own the AMER customer base end-to-end and to build the operating model that carries it through growth. You will report to the Global Vice President and lead an organization including CSM Managers and a Digital CS team, driving retention and expansion for a multi-million ARR book. This builder role requires scaling a CS organization through rapid growth, implementing a maturity framework, and delivering value-based executive reviews with