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SheerID Inc. seeks a VP of Customer Success to drive gross and net retention across enterprise accounts, leading a global team and owning retention and expansion targets. You will shape strategy, deliver high-touch, consultative engagement, and ensure customer health and long-term value. The ideal candidate has 8+ years in enterprise SaaS CS leadership, a track record of >90% GRR and 115% NRR, and experience using AI tools to boost forecasting, playbooks, and productivity.

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Level

Manager L7

Location

Prescott, AZ

Occupation

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industry

Software Publishers

Posted

yesterday

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