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IT Service Desk Technician I

extra spaceSalt Lake City, UTJunior L3
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Facilities Management ServicesComputer Systems Design ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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Salt Lake City, UT, United StatesFull timeR-81604At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work._* Please note that this position is HYBRID, requiring this person to work onsite at our Cottonwood Heights corporate office in Salt Lake City, UT three days a week *_We're currently hiring for a Help Desk Technician I for our corporate offices in Salt Lake City, UT. In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.
Essential Duties and Responsibilities:
  • Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
  • Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
  • Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
  • Communicate effectively and concisely, both verbally and in writing.
  • Identify and escalate issues requiring urgent attention or a higher level of knowledge.
  • Identify common issues and report those issues to management.
  • Ability to work in a team environment.
  • Follow Help Desk practices and procedures.
  • Education and/or Experience:
  • High School Diploma or GED with one year or more of Help Desk experience; or equivalent educationA+ Certification is preferred
  • Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
  • Demonstrated interpersonal skills and openness to new technologies
  • Excellent analytical, interpersonal as well as verbal and written communication skills
  • Ability to thrive in a fast paced, decentralized work environment
  • We pride ourselves on hiring top talent and provide the following benefits and more:
  • Well defined career paths
  • Qualify for Medical, Dental, and Vision benefits on Day 1Health Savings Account (HSA) or Flexible Spending (FSA)
  • Company paid Life, AD&D, and Short & Long Term Disability 401K with company match after 90 days of service
  • Holiday pay and paid time off
  • Extensive Wellness Program and various Employee Discount Programs
  • Personal Health Advocate
  • Free soda, coffee, and drinks all day every day and much more!
  • If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Applications Deadline: Applications will be accepted until the position is filled.
Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company. Since we were founded in 1977, we have grown to include more than 4,000 locations across the country from our headquarters in Salt Lake City, UT.At Extra Space, we believe the world is a better place when people love what they do. Redefining the self-storage industry is an ambitious goal, which is why we look for the best of the best. With competitive pay, excellent benefits, a great culture rooted in our core values, and opportunities for career development, Extra Space Storage continues to be a top choice for outstanding talent. Come join us and find out why our employees recommend us!

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Level

Junior L3

Location

Salt Lake City, UT

Occupation

Computer User Support Specialists

Industry

Computer Facilities Management Services

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