Client Success Manager

Key Responsibilities: Build and maintain strong relationships with client stakeholders, conducting regular business reviews and strategic discussions Drive product adoption and identify expansion opportunities by aligning Bankjoy solutions with client business goals Lead the renewal process and proactively manage at-risk accounts to maintain high client retention rates

Required Qualifications: 5+ years of experience in Client Success, Account Management, or Customer Experience within B2B fintech or banking technology Proven ability to manage a portfolio of 20-30+ accounts with high responsiveness and follow-through Excellent presentation skills with experience leading executive business reviews and strategic planning discussions Strong relationship management skills with the ability to build trust across various stakeholder levels Experience working with credit unions, community banks, or digital banking platforms is preferred