Patient Services Liaison

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits. This person's responsibility includes all patient service functionality including scheduling patients, handling the various software and applications, helping patients with applications, and diaries. The position involves close cooperation with researchers and study coordinators to ensure the highest quality of care.

Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience. Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations Ensure accurate registration of appointments and timely updates in operational systems Support coordination of logistics related to patient visits Work closely with investigators and site staff to ensure seamless patient flow and visit execution Build and maintain strong relationships with patients to support retention and a positive site experience Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness Address patient inquiries and concerns with professionalism, empathy, and discretion Resolve routine patient issues and escalling complex cases to appropriate clinical or operational leadership as needed The Expertise Required Ability to communicate and work effectively with a diverse team of professionals Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel Ability to balance tasks with competing priorities Critical thinker and problem solver Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done Friendly, outgoing personality with the ability to maintain a positive attitude under pressure High level of self-motivation, energy and possess a high degree of urgency. Ability to work independently in a fast-paced environment with minimal supervision Ability to adapt to changes in responsibilities and workloads. Must have a patient service mentality Certifications/Licenses, Education, and Experience Bachelor's Degree required or equivalent experience 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred. Understanding of GDPR (RODO) regulations and patient privacy standards. Familiar with Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)Knowledge of English - communicative How We Work Together