Customer Service Team Leader
virtual vocationsDenver, CO
Customer Service Team Leader
virtual vocationsDenver, COMid L4
Customer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support Workers
Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesTelephone Answering Services
APPLY NOW (opens in a new tab)Leading a remote team of Customer Service Associates, the full-time Customer Service Team Leader will coach and motivate staff to deliver exceptional customer experiences while monitoring performance and addressing escalated concerns.
Key responsibilities:
Lead, coach, and motivate a team of Customer Service Associates to achieve performance goals
Monitor team performance metrics and provide regular coaching and feedback
Identify trends in customer issues and collaborate with stakeholders to implement solutions
Required qualifications:
Previous call center or contact center experience
Experience in a Team Lead, Supervisor, or equivalent leadership role
Strong background in customer service operations
Ability to work independently in a remote environment
Willingness to work Monday through Friday, 8:00 AM - 5:00 PM PST
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Level
Mid L4
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago