Audio/Visual Support Engineer

Roles & Responsibilities: Provide white glove on-site support for Audio/Video solutions in conference rooms for larger events, meetings, and webinars. Perform tasks that require physical presence at Customer Locations. Perform installation, configuration, and troubleshooting of Audio/Video devices, conference roomdevices, Windows devices, and Teams/Zoom conferencing solutions. Perform connectivity management tasks such as connecting devices, hard resets, soft resets, providing remote access to Level 2 teams, and supporting the full duration of meetings or events. Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards. Perform basic troubleshooting steps such as power cycling devices or checking physical connections. Perform physical maintenance tasks such as rack and stack operations and equipment labeling. Handle the installation, replacement, or removal of equipment components. Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links. Maintain an inventory of equipment, track serial numbers, and manage spare parts. Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices. Perform asset management. Perform Audio/Video testing in conference rooms and prepare rooms 1 hour before events or meetings.