Senior Manager, Audio Visual (Workspace Technology)

Job Summary: Universal Music Group (UMG) is the world's leading music company. We are committed to artistry, innovation, and entrepreneurship, with businesses spanning recorded music, music publishing, merchandising, and audiovisual content across more than 60 countries. The A/V Senior Manager leads the strategy, architecture, engineering, and operational excellence of UMG's global audiovisual and workplace technology capabilities. This role enables reliable, secure, and intuitive experiences across conferencing, telephony, meeting rooms, workspace reservation, digital signage, performance spaces, and related collaboration technologies. Based in Nashville, this is a global leadership role overseeing and enabling a distributed A/V and Workspace Engineering team across Australia, the United States, and the United Kingdom. The leader partners closely with Infrastructure, Facilities, Security, Operations, and business stakeholders to deliver consistent standards while supporting the distinct needs of UMG's offices, artists, and business functions.

Key Responsibilities: Strategy and roadmap: Define and execute UMG's global A/V and workplace technology strategy, translating business needs into a prioritized, outcome-oriented roadmap and investment plan. People leadership: Lead, mentor, and develop a high-performing, globally distributed team. Set clear expectations, support career growth, manage performance, and attract and retain exceptional technical talent. Architecture and standards: Establish reference architectures, engineering standards, design patterns, and governance for conferencing, telephony, room systems, workspace technology, and associated integrations. Portfolio and lifecycle management: Evaluate, select, implement, standardize, and retire platforms and devices across their lifecycle, balancing user experience, interoperability, resilience, security, supportability, and total cost of ownership. Service reliability and operations: Strengthen incident, problem, change, and request-management practices; improve service availability; and drive disciplined root-cause analysis and continual service improvement. Automation and observability: Create a practical framework for inventory, telemetry, monitoring, automation, capacity planning, and health reporting so that teams can identify issues proactively and make decisions using reliable data. Stakeholder partnership: Build trusted relationships with senior leaders, Facilities, Real Estate, Security, Network, End User Computing, Production, and business teams. Explain trade-offs clearly and influence outcomes across organizational boundaries. Budget and vendor management: Own or contribute to budget planning, sourcing, contract management, vendor performance, and financial optimization for the A/V and workplace technology portfolio. Risk, security, and compliance: Partner with Security and Risk teams to incorporate appropriate access controls, privacy, resilience, data protection, and lifecycle controls into A/V and workplace solutions. Innovation and continuous improvement: Monitor industry trends and emerging technologies, test promising capabilities, and recommend adoption when they create measurable value for UMG. Executive communication: Provide concise reporting on service health, priorities, risks, investments, roadmap progress, and business outcomes to senior leadership and key stakeholders.

Required Qualifications: Leadership experience: Progressive experience leading A/V, workplace technology, unified communications, or related infrastructure engineering teams, including responsibility for direction, delivery, and talent development. Technical depth: Strong knowledge of enterprise A/V and workplace technologies, including conferencing and collaboration platforms, telephony, room and workspace reservation systems, digital signage, signal flow, and related integrations. Experience with Dante or comparable audio-over-IP technologies is expected. Engineering and architecture: Demonstrated experience designing, implementing, integrating, automating, and supporting reliable A/V solutions in complex enterprise environments. Operational discipline: Strong background in IT service management, incident and problem management, change enablement, service measurement, and continual improvement. Program and commercial management: Experience managing cross-functional programs, business analysis, vendor