Director, Outbound Engagement & Operations

Devoted Health is seeking a Director to lead operational strategy for our Outbound Guide teams, shaping program design and execution for an organization of 150+ people. You will standardize workflows, scale yield and efficiency, and use data-driven insights to improve member outcomes and experience. You will partner with senior leaders across Member Experience, Stars & Quality, Compliance, Product, and Analytics to translate business needs into programs, own go/no-go on launches, and stabilize