Fraud Specialist

Key Responsibilities: Respond to all inbound phone calls, upholding service level agreements, member experience, and company policies and procedures. Process actionable alerts and fraud notifications, conducting research into these alerts as needed. Analyze and validate Identity Theft claims and other fraud claims as they arise. Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses. Assist members with fraud alerts and work with them in order to resolve issues. Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes. Review membership information and identification documents when there are discrepancies or irregularities to determine the validity of information. Resolve fraud claims in accordance with government regulations such as CC and E/Z.Accurately record data and remarks utilizing spreadsheets and notes on alerts. Keep abreast of current fraud trends in the financial services industry as well as different types of fraud schemes. Monitor and make decisions on alerts in Actimize, FraudNet, Salesforce, AFS/EWS, and other fraud tools with accuracy and take appropriate action to prevent fraud losses.

Required Qualifications: An equivalent combination of education and experience is considered.

Education: A High School Degree is required.

Experience: Basic knowledge of banking or credit union operations is preferred. Prior fraud experience is required.

Technical Skills: Proficiency with Microsoft Office Suite is required. Basic knowledge of fraud types and schemes is also required. The role requires excellent oral and writing skills.

Preferred Qualifications: An Associate's Degree is preferred.

Schedule: Training Schedule (First 4 Weeks): Monday–Friday, 8:00am–5:00pmPost-Training Schedule: Monday–Friday, 10:00am–7:00pm (with Tuesday or Wednesday off), and Saturday from 8:00am–4:30pmEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228.