Legal Intake Specialist
rvstaffingChicago, IL
Job Description:
Legal Intake Specialists receive and qualify new and prospective clients for a law firm. They are responsible for managing the process of onboarding new clients and evaluating incoming streams of claims and potential clients both on the phone. A legal intake specialist works with lawyers to schedule meetings, coordinate screening surveys and give the customers the best phone experience.
Responsibilities:
Evaluate prospective client inquiries and phone calls, analyzing their case fit and ensuring clients feel seen and heard.
Set appointments for potential clients that meet the firm's criteria to keep lawyers' schedules organized and grow caseload.
Supervise new client onboarding and current client files through data entry and paperwork collection to ensure the cases are managed efficiently.
Additional Skills and Requirements:
Previous experience in customer service.
Law background is highly valued.
P.I (Personal Injury) experience is a plus.
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Level
Mid L4
Location
Chicago, IL
Occupation
Lawyers
Industry
Offices of Lawyers
Posted
2 days ago