Vice President Operations

Crown Pacific Fine Foods is a family-owned specialty food and protein distribution company established in 1982. We are focused on delivering high-quality products and reliable service to customers in the Pacific Northwest and beyond. The organization emphasizes strong relationships with suppliers and clients, aiming to provide consistent value and dependable distribution. Team members are encouraged to contribute to continuous improvement across operations, logistics, and customer experience. As the company grows, leadership roles have a direct impact on performance, efficiency, and long-term strategy. The Vice President Operations will join a collaborative environment where operational excellence and customer satisfaction are central priorities.

Ensure that the company meets all applicable federal, state, and local safety requirements, including OSHA regulations, warehouse safety, transportation safety, and employee safety training.· Responsible for developing, implementing, monitoring, and enforcing safety policies andprocedures throughout all company operations, including warehousing, distribution, transportation, and office operations.· Take a proactive approach to identifying potential risks, preventing workplace accidents, conductingsafety inspections, and ensuring accountability at every level of the organization.6. Financial and Cost Management Work closely with the President and Controller to manage operating expenses. Develop and monitor departmental operating budgets. Control warehouse labor, transportation, and distribution expenses. Monitor overtime, payroll efficiency, and staffing costs. Identify opportunities to reduce operating costs without compromising customer service. Review departmental financial performance and investigate unfavorable variances. Evaluate capital expenditure requests for equipment, vehicles, and warehouse improvements. Monitor operational costs as a percentage of sales.7. Personnel and Department Management Directly supervise department managers and operational leadership. Establish clear responsibilities and performance expectations for each department. Conduct regular management meetings to review operational performance. Develop management accountability and succession planning. Participate in hiring, training, coaching, and performance evaluations. Address personnel issues and resolve departmental conflicts. Ensure adequate staffing levels and workforce productivity. Promote teamwork, communication, and a culture of accountability.8. Customer Service and Sales Support Ensure operational departments support the company's sales objectives. Maintain high levels of order accuracy and on-time delivery. Work with sales management to address customer service issues. Resolve significant customer complaints and operational service failures. Ensure proper coordination between sales, purchasing, warehouse, and delivery departments. Identify operational improvements that enhance customer satisfaction and retention.9. Systems, Technology, and Process Improvements Oversee the effective use of the company's ERP and warehouse management systems. Identify opportunities to automate and streamline operational processes. Improve inventory accuracy and warehouse reporting. Establish procedures for monitoring operational performance. Evaluate new technologies and equipment that improve productivity. Ensure operational procedures are documented and consistently followed.10. Strategic Planning and Business Development Work with the President/CEO to develop long-term operational strategies. Plan operational capacity to accommodate company growth. Evaluate warehouse space, equipment, staffing, and distribution requirements. Lead operational planning for facility expansions and relocations. Identify opportunities to improve profitability and operational efficiency. Participate in evaluating new business opportunities and customer growth initiatives. KPI factors that will be considered: Warehouse productivity Cases picked per labor hour Order accuracy Percentage of orders shipped accurately On-time delivery Percentage of deliveries on schedule Inventory accuracy Physical vs. system inventory Inventory losses Spoilage, shrinkage and write-offs Labor management Labor cost as % of sales TransportationDelivery cost per case or stop Customer service Customer complaints and service failures Food safety Operational safety Inspection results and corrective actions Operating expenses Actual vs. budget Employee retention Turnover and absenteeism