Patient Services Experience Lead

LucyRx Health Solutions, Inc. is seeking a senior Patient Services leader to direct day-to-day operations, drive staffing, optimize queue performance, and protect service levels. You will coach Supervisors and frontline staff, set clear priorities, and partner with Clinical, Pharmacy Operations, and HR to enhance the end-to-end patient experience. The role emphasizes data-driven decision making, KPI monitoring, and workforce planning in a remote-first environment with a focus on patient and