Strategic CSM - Tier-1 FinTech Accounts (Remote)

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of about 20 high-impact financial institution customers, delivering outcomes via our AI-powered communications platform while driving retention and growth. You will partner with executives, conduct business reviews, identify expansion opportunities, and lead onboarding across teams to ensure adoption and measurable ROI. Travel up to 25% may be required.