Director, Account Services (Fully Remote)

Coach and develop a team of six account managers with regular one-on-ones and career planning. Establish clear expectations, competency standards, and a culture of accountability. Client and Account Oversight: Own the health of client relationships, ensuring consistency and quality across all accounts. Step in on complex, high-visibility accounts to provide senior-level support. Process and Innovation: Refine project management standards and workflows for on-time, on-budget delivery. Stay at the forefront of AI tools to improve speed, quality, and consistency. bswift bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.