Senior Customer Success Manager, FinTech SaaS (Remote)

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager to manage a portfolio of 50 mid-size financial institution customers across the South Central region. You will drive retention, expansion, and maximum value from our AI communications platform, acting as the primary point of contact and trusted advisor. You will lead onboarding, adoption, and strategic reviews, collaborate with Sales to identify upsell opportunities, and influence product direction through customer feedback.