Customer Success Manager - FinTech SaaS (Remote East)

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager to manage a portfolio of 50 mid-size financial-institution customers across the Eastern U.S.You will ensure customers derive maximum value from Eltropy's AI communications platform, driving retention, expansion, and satisfaction. Ideal candidates bring 5+ years in customer-facing SaaS/FinTech roles, strong EQ, and a collaborative mindset to work with sales, product, and support teams.