Senior SaaS Customer Success Manager - FinTech (Remote, East US)

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) for the Eastern U.S. region to manage a portfolio of 50 mid-size customers, helping community financial institutions maximize value from our AI communications platform. You will lead strategic reviews, advocate for customers, develop tailored success plans, and collaborate with Sales to identify expansion opportunities while ensuring smooth onboarding and product adoption.