Customer Success Specialist - Medical AI (Remote)

Artera is a remote-first medical AI startup developing tests to personalize cancer therapy decisions for a global patient population. It emphasizes empathy, collaboration, and customer success across a global team. As a Customer Support Specialist, you will provide empathetic, solution-oriented support to customers via phone, email, and Slack; manage orders through dashboards; and resolve issues with cross-functional teams. You will prioritize workloads and contribute to workflow improvements.